Privacy Policy
At Cloud Nine Stay and Play, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or visit our website.
1. Who We Are
We provide soft play hire services for children under 5 in Birmingham and Solihull, offering clean, safe, and stylish white and grey soft play packages for private events.
Our business contact:
Cloud Nine Play and Party
Solihull
Email: CustomerService@CloudNinePlayandParty.co.uk
Phone: 07352 975 328
2. What Data We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Event details (date, location, package type)
Any messages or additional information you provide when contacting us
Payment information (via secure third-party processors if applicable)
Website usage data (via cookies, see below)
3. How We Use Your Information
We use your data to:
Respond to enquiries
Confirm and manage bookings
Provide invoices or receipts
Send important service updates or reminders
Improve our website and services
With your consent, send occasional marketing or promotions
4. How We Store & Protect Your Data
We store your personal data securely using encrypted systems and restrict access to only those who need it to perform their duties. We do not share your data with third parties unless required for service delivery (e.g., payment processors) or legally obligated.
5. Sharing Your Data
We do not sell or rent your data to third parties. We may share limited data with trusted service providers (e.g., booking software, payment gateways), strictly for service delivery.
6. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience and gather basic analytics data (e.g., via Google Analytics). You can disable cookies in your browser settings if preferred.
7. Your Rights (Under UK GDPR)
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Withdraw consent for marketing at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)
8. Marketing Communications
If you opt-in to receive marketing (e.g., offers or event reminders), we may contact you by email or SMS. You can unsubscribe at any time.
9. Contacting Us About Privacy
If you have questions about this policy or want to exercise your rights, please contact:
Email: CustomerService@CloudNinePlayandParty.co.uk
Phone: 07352 975 328
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date at the top.